Ward Councillor, “Who is this?”
Citizen, “I am living in your ward and I have a complaint.”
Councillor, “Why are you calling me? Contact the Municipal
Corporation or your MLA.”
Citizen, “You said to reach you if we have any problem in
our war.”
Councillor, “Han Acha, What is the Problem?”
Citizen, “Lately, monkeys are becoming a menace in our
locality. Yesterday, a monkey bit my neighbour Mrs Sharma. I am scared to let
kids play in the park. We can’t walk freely around the block without caution.
So, I was thinking if you could help.”
Councillor, “Do I look like a langoor to you!! Contact
someone else. It is not in my work prescription.”
Citizen, “Yes, but.....Hello Hello...”
Before the citizen realised, the councillor had cut the line.
It was just another sales call for him asking him to join the institution. But
in this case, the institution was the neighbourhood from where he had been elected. He does not need their membership for next five years or before he
decides to join the bigger race of MLA or MP. As a consequence, citizens of the
locality are still living among the monkeys!!
There is a broken bridge of Samvaad between the people and their
representatives. The representatives do not know the specifics of the problems
or rather tend to ignore the problem and citizens are lost in the generalities
of the problem. Citizens do not know whom to contact and Representatives do not
know if they are the right person for the job. Former wants the problem solved
anyhow and latter wants the problem go away anyhow. In a tussle between who and
whom, the problem transforms into tolerance and acceptance of the status quo.
It becomes a chaotic situation.
There are hundreds and thousands of examples where people
want to solve the localised problems like parks, parking, street lights,
security etc. They do not know how to go
about the problem. In the last decade of twentieth century, India passed 73rd
and 74th amendment as a solution to these problems. It provided a
representative at the door step of people. They do not have to go to MLA for
every niggling problem. And jobs to be solved at the premise there and then
before escalating into the failure of the government system.
The person who is elected is not supposed to be a leader or
representative of the neighbourhood. For citizens, the post of ward councillor
is solution of how the things are to be done. For the councillor, the post is a
breeding ground to become a leader and representative. He works as an aware
citizen of the neighbourhood rather than a point of authority. But the
description is only the vision. In reality, the local elections are fought on
party lines. Moreover, there is no oath or contract to explain the winning
candidates their job. They are overpowered by the district administration and
local leaders. They are pushed to background as a base to conduct party
meetings in the neighbourhood.
The major problem is of dialogue-A Samvaad between people
and councillors. There is no communication among stakeholders. The ward
meetings, if taking place, happen once in six months. There are other problems
associated with such meetings like low attendance; sponsored by political
parties; vague agendas and meetings only for the sake of meetings. This
communication has to be regular and documented to have a transparent and
accountable structure of local government.
I am emphasizing on the word SAMVAAD. It means - Dialogue. A
democracy can work only if there is a continuous and clear communication
structure between the people and the representatives. The continuity will
balance the change element in the society. The clarity element will make it
easy and comprehendible, especially for India because of high illiteracy. In a
democracy there are myriad of representatives at different level. And it makes
it a necessity to improve the level of communication at the base because the probability
of filtering of communication is more at the base. Further, anyone should be
able to provide feedback.
Till we mend the communication gap at our local self
governments, we will have to live among the monkeys!!
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